Finally, a set of books has been delivered to our Belorussian office. This is the first edition and so far the exclusive outsourcing textbook in Russia and Belarus. Under the cover with the title «Outsourcing in the strategy of modern business. Best practices for successful work with service suppliers» has been collected tips from experienced specialists in this field of work, including Maria Lemeza, CEO of SMAR Outsourcing Solutions.
At present, outsourcing service is a global industry, an effective and demanded business tool, a prestigious and promising work. The outsoutcing industry is very dynamic. This industry is innovation-driven : in technology,in methodologies and in business models.
The book presents the projects milestones for the transition to outsourcing as well as tried-and-tested techniques and methods have been used today by outsourcing proffecionals both in economically developed countries and in the post-Soviet area. The book is directed towards leaders and “ field practitioners» of outsourcing enterprises of any industry and from any side of the «barricade», by arming them with wide knowledge and best practices of outsourcing management. Particular attention is paid to strategic outsourcing processes.
The book will be useful to readers in choosing models for organising IT outsourcing (ITO), business process outsourcing (BPO), shared service centres (SSC) and for establishing long-term and effective relationship between a customer and service provider.
“The ability to transfer properly the supporting functions and processes of an organisation to an external professional service provider, combined with the ability to effectively maintain the quality of these relationships in the long-term, is an important competence of any modern leader. I am sure that this new professional publication will be useful to students of business schools and students of economic Universities.»
I.R. Agamirzyan,
Vice President of the Higher School of Ecomics
The first book with Maria’s autograth was solemnly handed over to our client’s representative CITIC Construction Ltd.,which is a construction and engineering subsidiary of CITIC Group, a Chinese State conglomerate, one of the largest state-owned investment corporations in China.
For those who want to get an autograph personally from Maria, on September 4 in Moscow, at Romanov Dvor Business Center, Romanov per.,4, p.2, at 16.30, a presentation from ASTRA Strategic Outsourcing Association will be held.